Customer Size: Mid-size Organization
Domain: Information Technology
Solution: Oracle, Visual Basic 6.0
A Billion Dollar Internet Service Provider with wide range of products and services under the umbrella of Business Cloud Services and Digital Media for clients who are looking for advanced messaging solutions. With 2400 employees in more than 14 countries, they serve more than 3.1 million satisfied customers globally.
Client required a backend development partner to improve their client service and customer satisfaction by developing backend communication channels, data processing modules and re-engineering the legacy systems that enables ideal consumer experience management. Some of their primary requirements were:
Cygnet delivered complete backend solution for the customer management of their virtual faxing service that was catered to Individuals, SMBs and Corporates. Right from Sign-up to offer selection to payment integration, engineers defined roles and developed various jobs and role-engines for associated module covering the whole product cycle:
Web Sign-up developed with various roles and jobs to enable effective network management and implementation of optimum security.
After signup, the end user was associated with their offer with multi-dimensional charging system that monitors the requests and modification.
Automated Invoice Generated as per the billing cycle defined for each user.
Whole backend process was automated by defining various jobs and integrating the legacy systems after making necessary enhancements. To know how this solution was perfected, Download the PDF
We will be in contact shortly
Our motto ‘IT is About You’ is more than just a tag line – it is the very heart of Cygnet. We always ensure the continued success of our clients and employees by placing problem solving ahead of anything else and walking the extra mile when needed.