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Project Details

Customer Size: Mid-size Organization
Country: US
Domain: Information Technology
Solution: Oracle, Visual Basic 6.0

Client Profile

A Billion Dollar Internet Service Provider with wide range of products and services under the umbrella of Business Cloud Services and Digital Media for clients who are looking for advanced messaging solutions. With 2400 employees in more than 14 countries, they serve more than 3.1 million satisfied customers globally.

Business Scenario

Client required a backend development partner to improve their client service and customer satisfaction by developing backend communication channels, data processing modules and re-engineering the legacy systems that enables ideal consumer experience management. Some of their primary requirements were:

  • End-to-End Billing Solution
  • Complete user flow right from sign-up to billing
  • Payment Gateway integration
  • Integrating the Legacy Systems
  • Improve the Request Processing time

Cygnet’s Solution

Cygnet delivered complete backend solution for the customer management of their virtual faxing service that was catered to Individuals, SMBs and Corporates. Right from Sign-up to offer selection to payment integration, engineers defined roles and developed various jobs and role-engines for associated module covering the whole product cycle:

Sign-Up process:

Web Sign-up developed with various roles and jobs to enable effective network management and implementation of optimum security.

Offer and Charge Management:

After signup, the end user was associated with their offer with multi-dimensional charging system that monitors the requests and modification.

Invoice and Billing Management:

Automated Invoice Generated as per the billing cycle defined for each user.

Whole backend process was automated by defining various jobs and integrating the legacy systems after making necessary enhancements. To know how this solution was perfected, Download the PDF

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