Project Details

Country: Indian
Domain: Pharmaceuticals
Tools & Technologies: Python 3.7, OS: Windows 10, SMTP, Dataframe

Client Profile

The client is one of the global top 15 pharmaceutical companies offering Branded and Generic Formulations, Biosimilars and Active Pharmaceutical Ingredients (APIs). It is a significant player in the US, India and Japan and additionally in other counties within APAC, EMEA and LATAM holding a global leadership position in Anti-TB and Cephalosporin segments.

Business Challenges

The client had been manually managing the entire customer data. It would take them 4-5 days to bifurcate the data of mismatched invoices and invoices which were not available on their GSTN system for responding to customers using email. This led to loss of productivity, time along with added inaccuracies in the data maintained and sent.

Cygnet's Solution

Cygnet’s business analysts understood the client’s expectations and detailed requirements to identify their challenges. After thorough discovery of the client’s unique preferences, challenges and requirements, the team proposed the implementation of a Robotic Process Automation solution.