Domain: Business Process Outsourcing
Tools & Technologies: Robotic Process Automation
The client is a leading multinational providing services in the sectors of Information technology (IT) and Business Process Outsourcing (BPO) based in India. They offer a variety of software consulting services and are actively engaged in Application Programming and Business Process Management for varied international clientele across multiple domains. Their geographical reach spans across oceans traversing Europe, North America, South Asia and Asia Pacific.
The client’s team had to manually process more than 20,000 overseas payment transactions annually while complying with rigorous requirements of filing the form 15CA online on the Indian Income Tax department’s website.
After thoroughly understanding the client’s challenges, processes and validations required, Cygnet proposed the form 15 CA Bot powered by its intelligent robotic automation platform “AutomationwhiZ.”